MindfulUK

Privacy Policy

Last updated: March 2026

1. Who We Are

Mindful UK ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

We may collect the following personal data:

  • Contact information: name, email address, phone number
  • Enquiry details: information you provide about your mental health needs
  • Website usage data: pages visited, browser type, IP address (anonymised)
  • Cookie data: as described in our Cookie Policy

3. How We Use Your Data

We use your data to:

  • Respond to your enquiries and provide consultations
  • Match you with an appropriate therapist
  • Improve our website and services
  • Send important service communications

We will only send marketing communications with your explicit consent.

4. Legal Basis for Processing

We process your data under the following legal bases:

  • Consent: when you submit an enquiry form or accept cookies
  • Legitimate interests: to improve our services and website
  • Contract: to provide therapy services you have requested

5. Data Sharing

We do not sell your personal data. We may share data with:

  • Our therapists and practitioners (to provide your care)
  • Secure hosting and technology providers
  • Legal authorities if required by law

6. Data Security

We implement appropriate technical and organisational measures to protect your data, including encryption, secure servers, and access controls.

7. Data Retention

We retain your data only for as long as necessary for the purposes outlined above, or as required by law. Enquiry data is retained for 12 months unless you become a client.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Erase your data ("right to be forgotten")
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent at any time

To exercise any of these rights, contact us at privacy@mindful-uk.com.

9. Complaints

If you have concerns about how we handle your data, you can contact the Information Commissioner's Office (ICO) at ico.org.uk.

10. Contact

For privacy-related queries, contact: privacy@mindful-uk.com