Governance, Security & Platform Responsibilities

At Mindful UK, we are committed to providing a secure and trusted platform that connects individuals seeking mental health support with independent therapists and wellbeing professionals.

Our role is to facilitate introductions between clients and therapists. We believe in creating a safe environment where individuals can access support while ensuring transparency regarding the responsibilities of all parties involved.

Our Role

Mindful UK operates solely as an online platform that enables users to discover, connect with, and engage independent therapists and mental health professionals.

Mindful UK:

Provides a directory and matching platform for therapists and clients.
Facilitates communication and appointment enquiries.
Maintains website security and data protection standards.
Supports accessibility to mental health services.

Mindful UK does not:

Provide therapy, counselling, psychological treatment, or medical advice.
Supervise, manage, or control therapists' clinical practice.
Diagnose mental health conditions.
Guarantee therapeutic outcomes.
Act as an employer, agency, or representative of any therapist listed on the platform.

All therapists operate as independent professionals and are solely responsible for the services they provide.

Therapist Responsibility

Every therapist listed on Mindful UK is responsible for:

Maintaining appropriate qualifications and professional registrations where applicable.
Holding valid professional indemnity insurance.
Complying with professional, ethical, and regulatory requirements.
Managing client records in accordance with applicable laws.
Maintaining confidentiality and safeguarding obligations.
Delivering services in a competent and professional manner.

Therapists remain fully accountable for their professional conduct and the services they provide.

Client Responsibility

Clients are responsible for:

Ensuring that any therapist selected meets their individual needs.
Providing accurate information when engaging with a therapist.
Reviewing any agreements, policies, fees, and terms provided by the therapist.
Raising concerns directly with the therapist in the first instance.

Clients should exercise their own judgment when selecting a therapist and are encouraged to verify qualifications and credentials where appropriate.

Independent Professional Relationship

Once a client chooses to engage with a therapist, the therapeutic relationship exists solely between the client and the therapist.

Mindful UK is not a party to:

Therapy agreements.
Treatment plans.
Clinical decisions.
Payment arrangements made directly between therapists and clients.
Professional disputes between therapists and clients.

Any contractual, professional, ethical, or clinical relationship is established exclusively between the client and the therapist.

Complaints and Disputes

Should a dispute, disagreement, complaint, or claim arise between a client and a therapist, both parties are expected to seek resolution directly with one another.

Mindful UK cannot mediate, arbitrate, or accept liability for:

The quality of therapeutic services provided.
Clinical advice or treatment recommendations.
Appointment cancellations.
Therapist conduct.
Client conduct.
Financial disputes between clients and therapists.

Where appropriate, complaints regarding professional conduct should be directed to the therapist's relevant professional body, regulator, insurer, or governing organisation.

Limitation of Liability

Mindful UK acts solely as a technology platform connecting clients and therapists.

To the fullest extent permitted by law, Mindful UK shall not be liable for:

Any loss, damage, injury, claim, or dispute arising from therapy services.
Clinical outcomes or treatment effectiveness.
Advice, recommendations, or opinions provided by therapists.
Professional negligence claims against therapists.
Emotional, financial, physical, or psychological harm arising from services provided by independent therapists.
Any actions or omissions of therapists or clients.

Responsibility for all therapeutic services rests solely with the therapist providing those services and the client receiving them.

Nothing within this statement excludes liability where exclusion is prohibited by applicable UK law.

Safeguarding

Mindful UK takes safeguarding seriously and encourages all therapists using the platform to maintain appropriate safeguarding policies and procedures.

If there is an immediate risk to life, serious harm, or a mental health emergency, individuals should contact:

Emergency Services (999)
NHS 111
Their GP
Local emergency mental health services

Mindful UK is not an emergency response service and should not be relied upon during a crisis situation.

Data Protection & Privacy

Mindful UK is committed to protecting user information and maintaining high standards of privacy and security.

We aim to:

Comply with UK GDPR and Data Protection legislation.
Protect personal data through secure systems and processes.
Limit access to sensitive information.
Use encryption and secure technologies where appropriate.
Regularly review our security measures.

For more information, please refer to our Privacy Policy.

Security Measures

To protect our users and therapists, Mindful UK implements reasonable security controls including:

Secure website hosting.
Encrypted communications where applicable.
Access controls and authentication measures.
Routine security monitoring.
Data backup and recovery processes.
Ongoing platform maintenance and updates.

While every effort is made to protect our systems, no online platform can guarantee absolute security.

Professional Standards

Mindful UK encourages all therapists on the platform to:

Maintain relevant professional memberships.
Undertake continuing professional development (CPD).
Adhere to recognised ethical frameworks.
Maintain valid insurance coverage.
Follow safeguarding and confidentiality requirements.

Contact Us

If you have concerns regarding the operation of the Mindful UK platform, security matters, or website governance, please contact us through our official contact channels.

For concerns regarding therapy services, clinical advice, treatment, conduct, or complaints, clients should contact the therapist directly in the first instance.

Mindful UK is an online platform designed to connect individuals with independent therapists and wellbeing professionals. Mindful UK does not provide therapy services and accepts no responsibility for the professional services delivered by independent therapists using the platform.